If you discover that you have ordered the wrong thing, you can return products within 10 days of receiving them, as long as they are returned in new and unused condition. Please measure carefully before ordering tarps, parts, or systems to assure that you order the appropriate size and style for your particular application. Return shipping will be at your expense, and there may be a 15% restocking fee, which will be deducted from the amount credited back to your credit card.
Custom-sized tarps have limited resale potential, so returns on any non-standard size tarp will be up to our discretion. Generally speaking, custom tarps are not returnable. We strongly advise you to verify the exact length and width you need before placing your order.
If we make a mistake in your order, we will pick up the defective product and provide a replacement. You must notify us within 10 days of receiving a defective part to be guaranteed a replacement.
We will not replace or refund payment for tarps or parts damaged by misuse or improper installation, so please order carefully to ensure that you are ordering the correct part for your situation.
If any part of your order appears to have been damaged in shipping, please refuse the order or note the specific damage with the delivery driver before signing your delivery receipt, and notify us immediately. We will request pictures of the damage, ask you to return the damaged part, and will make arrangements for a replacement.
If you receive a product that you believe to be flawed or defective, please notify us immediately. You may return the product and, if after examining it, we agree that the product is defective, we will offer a replacement or a refund.
WE DO NOT REFUND SHIPPING CHARGES.
ABSOLUTELY NO REFUNDS OR EXCHANGES AFTER 30 DAYS OF DELIVERY DATE, SO PLEASE INSPECT YOUR ORDER UPON ARRIVAL.
We support our manufacturers' warranties and guarantees as specified by the individual manufacturer. Please read carefully the product descriptions on our website for specific warranty information. Many products offer a 90-day manufacturer's warranty; certain items may carry longer or more extensive coverage; for example, most of our motors carry a 3-year warranty. Parts must be sent directly to the manufacturer for warranty inspection/replacement; we will be happy to provide you with the appropriate mailing address.
Please note that opening the motor or gearbox, or separating the motor from the gearbox, will void all motor warranties.